Tootle Happy Ratings Story

While working for Tootle app (a ride sharing application launched in Jan 2017 inside Kathmandu valley), we conducted a simple NPS (Net promoter score) survey through the app. By February, there was a significant no. of client base in Tootle already and it was only growing. So, we thought of experimenting new ways of gathering…

Simple yet vibrant- NPS Tool

I came across an HBR review on the “The one number you need to grow” by Frederick F. Reichheld while at Strategic Management classes during my MBA. The paper mostly focuses on how companies spend thousands of bucks in conducting customer satisfaction survey while most of it can be analyzed through a simple question –…